BC COVID-19 Recovery Benefit phone application system is down

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VANCOUVER (NEWS 1130) – The BC Recovery Benefit had encountered another problem, with many saying the phone line – which was due to go online Monday morning – was not working.

This is the second launch-related issue that the Advantage has faced in the past three days.

People were supposed to be able to apply for the allowance over the phone from 7:30 a.m. on Monday. However, a number of people took to social media to report that the line was not working, with some reporting they were only getting a dial tone.

NEWS 1130 also confirmed that the number provided by the province – 1.833.882.0020 – was not working at 8 a.m. Service returned later in the afternoon.

The finance ministry was unaware of the hotline issue when NEWS 1130 asked for comment on Monday morning, shortly after launch.

On Friday, the BC Recovery Benefit website crashed due to volume moments after the province began accepting requests for a one-time, tax-free payment.

Payment will be deposited directly into the bank accounts of eligible applicants and the amount will vary based on income.

Families earning less than $ 125,000, with a sliding scale of up to $ 175,000, could receive up to $ 1,000. People earning less than $ 62,500 could see as much as $ 500. People with a net income of up to $ 87,500 could see a reduced benefit.

In addition to the difficulties encountered on the website on Friday, a number of British Columbians reported other problems accessing the benefit.

Several people reached out to NEWS 1130 on Sunday and took to social media to say that they had received an email from the province outlining the need for additional documents, saying they had to take steps to get a payment. ‘they thought they were easy. to access.

In an email to NEWS 1130 on Monday, the ministry acknowledged its frustration with the delays, saying it had processed more than 394,000 claims and that payment should be filed within days.

He noted that additional information was required in “certain circumstances” before a request could be processed.

-with files from Martin MacMahon



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